Contact Us — We Respond Faster Than You'd Expect

Our customer service team responds to all inquiries within 24 hours, though the average is closer to four. We track this metric obsessively because Casey Bates considers slow customer response "a form of disrespect to the person who took the time to reach out." (His words. He said them in a company-wide meeting. People took notes.) If you've ever tried contacting a competing manufacturer and experienced their response timeline, you'll find the Batesmont experience refreshingly different.

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